OneWelbeck – Intelligent Patient Booking Platform
Delivering a seamless, real-time booking experience by integrating live appointment availability, preventing scheduling conflicts, and helping patients find the right consultant with the earliest available appointments.
The Challenge
OneWelbeck needed a seamless online booking experience that integrated with their existing clinical scheduling systems while presenting patients with accurate, real-time appointment availability. The solution had to bridge the gap between multiple systems, ensure booking data remained reliable, and make it as easy as possible for patients to find the right consultant and the earliest available appointment.
Integrating with an external scheduling API to retrieve consultant, clinic and appointment availability data in real time.
Developing synchronisation jobs and booking safeguards to keep availability accurate, prevent double bookings, and ensure patients only saw appointments that could genuinely be booked.
Surfacing each consultant's earliest available appointment and intelligently ranking consultants by the soonest availability, helping patients quickly identify the fastest route to treatment.
What We Delivered
We developed a fully integrated booking portal that connected the OneWelbeck website directly with their external appointment management platform. By seamlessly integrating the API into the website, patients could search consultants, view live appointment availability, and complete bookings without leaving the OneWelbeck digital experience.
To ensure availability remained accurate and reliable, we implemented a robust synchronisation layer that continuously updated appointment data between systems. Intelligent validation and booking controls helped prevent double bookings, reduced conflicts, and ensured patients were always presented with the latest availability, even during periods of high demand.
Alongside the technical integration, we enhanced the booking experience by making availability a core part of consultant discovery. Each consultant's earliest available appointment was automatically highlighted, allowing users to quickly compare options, while search results were prioritised based on the soonest available appointments. This created a faster, more transparent booking journey that helped patients access the care they needed sooner.
Why This Matters for Providers
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