Helping senior citizens in the USA lead fulfilling lives
Constant Companion is a US based company who specialise in voice technology for people in need. They offer a range of tech and services which really make a difference to their customers' lives by helping them easily communicate with healthcare workers through a smart speaker in their home. Based in Florida, they have been an extra exciting company to work with as we have had to step outside the normality of British/EU rules and regulations into a new specification with different ethos, policies and integrations.
The Challenge
The ultimate goal of the project was to consolidate what had become a cloudy digital landscape for Constant Companion. There were a number of additional sites that were diluting the overall message and the UI of the current was counterproductive for sales conversion and customer retention / experience.
Project Background
Enhance the existing website with a chatbot to improve accessibility and user experience.
Approach & Development
Used Crisp with a custom-integrated text-processing solution to build a more advanced chatbot.
Challenges & Objectives
Overcame platform limitations via API integration to deliver quick, easy customer support.
What We Delivered
We deployed a dedicated project team made up of account managers, front-end and back-end developers, business analysts and content strategists to deliver the Constant Companion website against a tight deadline.
The project began with a discovery session, where we interrogated the original brief, explored the business objectives and identified the real priorities behind the project. This allowed us to focus the delivery on what mattered most: building awareness, supporting sales and creating advocacy for the product.
To meet the deadline, the project was split into several workstreams and delivered using a blend of Agile and Waterfall methodologies. Weekly sprints and regular governance calls kept the project moving at pace while maintaining clear communication and control throughout.
The Result
The Constant Companion website was successfully delivered ahead of the new year deadline and became a key part of the product’s growth strategy.
The site helped raise awareness, support sales activity and build stronger advocacy around the product.
The project was a significant success, contributing to the wider growth of Constant Companion, which went on to be sold to Amazon in 2023.
Mark Gray
Much has changed in 2020. But, our confidence in choosing the human tech agency to work with is not one of them. It has been a great journey and our trust in the great work you do and the similar values and beliefs that showcase who you are -- continues to grow
How We Work
A proven process that delivers results, from discovery to continuous improvement.
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